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"That was the best job I ever had," my friend Levi told me about the video store, a sentiment that he's shared with me often. "You can just stand there and goof off and watch movies all day. Yeah, it's shit pay, but it's so easy." Then, he proceeded to tell me the wisest thing I have heard about the video store thus far:
"What I liked the most," he continued, seriously. "Was that if it comes down to it, you can basically just tell a customer to shut up and it wouldn't matter."
And he was right. I completely forgot that at the video store, where we sell random bits of candy and get paid with such, we can pull out our "Sarcastic Bastard" card whenever we want to, and play it .
It felt really good to call one of our customers an asshole. During my last shift, a customer, Mark G., came up to me to rent. I asked him for his phone number and identification, which is standard policy when someone wants to rent. He obliged, and I pulled his account up. Then I informed him we had to update his credit card information because it expired, and again, he handed over his card and everything was going smoothly.
Me: Ok, that will be $4.51. Mark: *drops three one dollar bills on the counter, slowly, deliberately* There you go. Me: It's $4.51, though. Mark: Yeah, well, you get to make up rules, and I get to make up rules. You're only getting three dollars. Me: What? Mark: You make up rules asking me for ID, I get to make up rules and I'm only paying three dollars. Me: *still smiling* Well, you can't rent two movies then.
He added more money on the counter and his rental agreement receipt printed out. I held on to his movies and change purposely until he signed his receipt. He held out his hand for his change, and I said curtly, "You have to sign that first." He signed it with a scowl on his face and then snapped, "THINK ABOUT IT. You make up rules, I MAKE UP RULES!" I handed him his shit and as he turned to leave he said, "Think about it!" again, so mustered up by the courage my friend Levi gave me, I shouted that he was an asshole and the customer beside me laughed.
Dude, like I know it was not the most clever quip. It felt so good I almost threw a Blow Pop at him. I have had much, much worse happen to me on the job and I have never sworn at a customer or been anything more than stern. I've even had a customer put me down by saying, "Those of us with full time jobs don't have time to watch 6 movies" when I offered him our 6.6.6 deal. But after Levi basically unveiling this whole new viewpoint on customer service at the video store, I realized I don't have to be the same fucking doormat as at my other job, where I have to accept underwear returns with poopstains on them, which has happened. Don't worry, we didn't re-sell them, we damaged them out. |